Legal notice and privacy policy

Privacy policy
Cookies management

In order to improve your experience of using our site, we need to be able to know and remember some of the parameters of your browsing: this is the role of cookies.

Cookies are programmes used for a single purpose: to remember, for the time of your visit, your identity (known thanks to your username and password) and the contents of your shopping basket as you fill it.

You can choose at any time which cookies you wish to activate and, if necessary, refuse cookies altogether (as this could significantly reduce your browsing experience on the site). You can also regularly delete cookies from your terminal via your browser.

There are different types of cookies:

• Analytical and statistical cookies : These enable us to gain a better understanding of how customers use the website via their browsing behaviour in order to optimise the site and produce statistics. They also enable us to find out whether the visitor has been to the site before or is a new visitor.

Our site uses the services of Google Analytics and Google Tag Manager for this purpose.

• Advertising cookies : These enable us to offer you targeted advertising based on your preferences.

Our site uses the services of Beyable, Google Tag Manager, Criteo and Facebook.

 

Collected data

In order to process your order, we must be able to know and memorise some of the parameters communicated to us by your computer: we need to know who you are and the products you are buying. Cookies are programs used for this sole purpose: to memorize, during your visit, your identity (known thanks to your username and password) and the contents of your shopping cart as you fill it. Once your purchase is complete, this information is automatically deleted, our "cookies" being of the type known as "volatile cookies". So no worries at all.

 

Protection of personal data

We attach particular importance to protecting the personal data you entrust to us. All our teams have been made aware of this and are committed to strictly respecting the confidentiality of the data collected on our site.

If you have any questions about our data protection policy, please do not hesitate to send us a message via our contact form, by telephone or by post.

What type of data do we collect?

We may collect, process and store the following personal data:

• Your first and last name
• Your contact details (postal address, telephone number, email address)
• If applicable, the name of your company
• Your date of birth
• Your gender
• Your basket and purchase history
• Your bank details if you have been asked to give them to us (for a refund, for example)
• Your testimonial and/or any comments you may have made on the site
• If we need to check your identity before delivery, a copy of your identity document.
• In the event of a customs clearance request, a copy of your identity document.

This data may be collected on our website, when you make a purchase in one of our shops, by telephone or by email.

 

For what purpose are the data collected?

We collect personal data for a number of purposes:

• Personalising products
• Dispatch of products ordered
• Delivery tracking
• After-sales service claims (refunds, product guarantees, etc.)
• Detection of possible fraud
• Payment on the site

Your consent will be requested for the sending of communications by email (newsletter, promotions, etc.). You can unsubscribe from these services at any time by clicking on the unsubscribe link in our emails.
However, you will continue to receive transactional emails related to your order, such as order confirmations, parcel numbers for shipment tracking, satisfaction surveys, return requests, etc.

 

With whom do we share your data?

We share some of your data with third-party companies in order to carry out various services in the sales process:

• Carriers for the delivery of your orders
• Payment service providers
• Equipment suppliers in certain cases (defective products under warranty, etc.)
• Various professional service companies such as marketing agencies, advertising partners, website hosts, etc.

We select our partners meticulously for their ability to comply with the standards of the General Data Protection Regulation (GDPR) implemented in May 2018.

 

How long is your data kept?

We keep your data for as long as your customer account is active in order to provide you with the best possible quality of service.
After 3 years of inactivity, we undertake to delete your personal data.

 

What are your rights and how can you exercise them?

Under the conditions set out in the RGPD, you have the right to access, rectify, delete (or "right to be forgotten"), port and object to your personal data processed by us.

It is also possible to request that your data be exported: this is known as data portability. To do this, you need to log on to your customer area and make the request in the relevant tab called "Portability of my data". A link will be sent to you as soon as possible containing an archive of your data and a list of partners with whom we may have shared your data.

If you wish to exercise your rights, complain or simply ask questions, we invite you to send us a message via the site's contact form, an email or by post to the following address:

SAS OPS - OPS-store.fr
130 rue Nicole Oresme
76230 Isneauville
France

In the event of difficulty, you may contact the national supervisory authority (CNIL in France).