Legal notice and privacy policy

We attach the utmost importance to protecting the personal data you entrust to us. All our teams have been made aware of this and are committed to strictly respecting the confidentiality of the data collected on our site.

If you have any questions about our data protection policy, please do not hesitate to send us a message via our contact form, by telephone or by post.

What type of data do we collect?

We may collect, process and store the following personal data:

• Your first and last name
• Your contact details (postal address, telephone number, e-mail address)
• If applicable, the name of your company
• Your date of birth
• Your gender
• Your shopping cart and purchase history
• Your bank details, if you have given them to us (for a refund, for example)
• Your testimonial and/or any comments you may have made on the site
• If we need to verify your identity before delivery, a copy of your identity document
• In the event of a customs clearance request, a copy of your identity document

This data may be collected on our website, during a purchase in one of our stores, over the phone or by email.

For what purpose is the data collected?

We collect personal data for a number of purposes:

• Personalization of products
• Shipment of ordered products
• Delivery tracking
• After-sales service claims (refunds, product warranties, etc.)
• Detection of possible fraud
• On-site payment

Your consent will be requested for the sending of email communications (newsletters, promotions, etc.). You can unsubscribe from these services at any time by clicking on the unsubscribe link in our e-mails.
However, you will continue to receive transactional emails linked to your order, such as order confirmations, parcel numbers for shipment tracking, satisfaction surveys, return requests, etc

With whom do we share your data?

We share some of your data with third-party companies in order to perform various services in the sales process:

• Carriers for the delivery of your orders
• Payment service providers
• Material suppliers in certain cases (defective product under warranty?)
• Professional services companies such as marketing agencies, advertising partners, web hosts, etc.

We select our partners meticulously for their ability to comply with the standards of the General Data Protection Regulation (GDPR) implemented in May 2018.

How long is your data kept?

We keep your data for as long as your customer account is activated in order to provide you with the best possible quality of service.
After 3 years of inactivity, we undertake to delete your personal data.

What are your rights and how can you exercise them?

Under the conditions set out in the RGPD, you have a right of access, rectification, deletion (or "right to be forgotten"), portability and opposition to your personal data processed by us.

It is also possible to request the export of your personal data, known as data portability. To do this, you need to log in to your customer area and make your request in the corresponding tab called"Portability of my data". A link will be sent to you as soon as possible containing an archive of your data and a list of partners with whom we may have shared your data.

If you wish to exercise your rights, make a complaint or simply ask a question, we invite you to send us a message via the site's contact form, an email or by post to the following address:

SAS OPS - OPS-store.fr
130 rue Nicole Oresme
76230 Isneauville
France

In the event of difficulty, you can contact the national supervisory authority (CNIL in France).