Real-time stock

Free delivery on orders over 79?

Same day shipping

Payment in 3/4/10x up to 5000?

Customer service and warehousing in France

Christmas offers on OPS-store from 5/12 to 4/01! Treat yourself and upgrade your tree at frosty prices!

My cart

Home > Shipping and returns

Shipping and returns

Same-day dispatch for orders placed before 3.30pm, with products in stock, Monday to Friday.

? What delivery methods are available?

Our parcels are dispatched according to the method chosen when the order is confirmed:

Colissimo - Domicile

Delivery within 48 working hours (indicative time)
Delivery against signature
Monday to Friday

Colissimo - Point de retrait

Delivery within 48 working hours (indicative time)
Delivery against signature to the retailer or post office of your choice
Monday to Saturday

Chronopost - Domicile

Delivery within 24 hours
Delivery against signature
Monday to Saturday

Chronopost - Relay

Delivery within 24 hours
Over 11,000 relay points in France
Delivery against proof of identity

UPS- France and Europe

Delivery in France and Europe
Delivery against signature
Monday to Friday

Shop2shop - Relais PickUp

Delivery within 2 to 7 working days
Over 15,000 relay points in France
Eco" offer with no time commitment

GLS- France and Europe

Delivery in France within 24 to 48 working hours
Home delivery against signature or at a relay point
Monday to Friday

La Poste - Tracked letter

Delivery within 5 to 10 working days
Letterbox delivery for small formats
Eco" offer with no time commitment

Here is the information for deliveries outside mainland France:

For shipments to DOM/TOM :

Via Colissimo Outre-Mer and DOM TOM: with delivery against signature / delivery within 7 to 10 days
Via Chronopost International: with delivery against signature / delivery within 3 to 4 days (depending on destination)

Countries where OPS-Store delivers :

Guadeloupe, La Réunion, Martinique, Saint Martin, Saint Barthélémy, French Polynesia, French Guiana, New Caledonia, Mayotte, Saint Pierre et Miquelon, Wallis and Futuna, French Southern and Antarctic Territories, Military Postal Sector and Mauritius.

For international shipments :

Via Colissimo International : with delivery against signature / delivery within 5 to 10 days
Via Chronopost International: with delivery against signature / delivery within 3 to 4 days (depending on destination)

Countries where OPS-Store delivers :

Monaco, Switzerland, Andorra and all of Europe.

What are the shipping costs at OPS-Store?

For orders within mainland France, shipping is free* for orders over 79? Many other delivery methods (express, home...) are available at the best rates.
Shipping costs vary according to the delivery method chosen, the price of the parcel, its destination, volume and weight.

Not sure about shipping costs? Then add your items to the shopping cart and select your delivery method to get an estimate of your shipping costs, without even having to register.

*Excluding oversize products

Delivery delays can happen. OPS-Store cannot compensate its customers in the event of a parcel arriving one or more days late.

In the event of a significant delay, it is the customer's responsibility to contact the customer service department of the carrier concerned. Here are the telephone numbers of our carriers' customer services:

- Coliposte (Colissimo): 0825 311 311

- Chronopost: 0969 391 391 or 0825 801 801

- UPS: 0825 840 014

- GLS: 0974 910 910

How long does it take to prepare my order?

Once your order has been validated on our website, and once payment has been received and accepted (which is immediate in the case of payment by credit card), we start processing it.

From Monday to Friday, if your order reaches us before 3:30 pm, and if all products are in stock, it will be processed the same day. Orders placed over the weekend are processed the following Monday.

If all items ordered are in stock, your order will be handed over to the carrier (in this case La Poste Group) on the same day.

If some items in your order are not in stock, we will proceed with partial shipment of your order according to the following rules:
- If the portion of your order available in stock is greater than 120 euros (100 euros excl. VAT), it will be shipped without delay.
- If the portion of your order available in stock does not exceed this amount, the order will remain on hold until this amount is reached.

The customer is notified of the successful dispatch of his order by an email containing a tracking number. This tracking number enables the customer to follow the progress of his parcel through the carrier's network, right up to delivery.

Which customers can benefit from VAT-free invoicing?

- DOM/TOM: All private or business customers whose billing AND delivery addresses are located in DOM/TOM will be invoiced without French VAT.

- Outside the EU: All private or professional customers whose billing AND delivery addresses are outside the European Union will be invoiced without French VAT.

- Intra-EU professionals: All professional customers whose billing AND delivery addresses are located outside France but within the European Union will be invoiced without French VAT, provided they are able to supply a valid intra-Community VAT number.

Please note, however, that for parcels destined for French overseas departments and territories (DOM/TOM) and non-European countries, customs charges may be applied by the relevant customs authorities.

If you are a customer living abroad (outside the European Union) and are temporarily visiting France, you can benefit from a VAT refund on your in-store purchases through our partner detaxe.com

Who is eligible?

You live outside the European Union for more than 6 months a year.
You make a purchase of at least 100.01? for your personal use
You can be reimbursed for the amount of VAT

How to claim?

Present your original passport and proof of residence abroad when you make your purchase
Your credit card number will be required for reimbursement
Ask for a tax refund slip in store

When leaving the EU:

Validate your voucher when leaving the European Union, by electronic visa at the PABLO terminals or at the customs office.
Scan your slip at a Pablo terminal, and the refund will be automatic.
Have the slip endorsed by customs and send it to Globalblue in the envelope provided.

The refund?

Our service provider Globalblue will reimburse 12% of the value (incl. VAT) declared on your packing slip to your credit card.
Within 4 to 8 weeks of receipt of packing slip

If you are waiting for a refund, please contact them:

https://www.globalblue.com/business/france/tax-free-shopping/tax-refund-process5

Does OPS-Store deliver to the military postal sector?

Yes, we do. OPS-Store receives many requests from military personnel who wish to have their goods delivered in the military postal sector and benefit from tax exemption.
In this case, the customer must create an account on the site and select "Military Postal Sector" as the country.

The customer will then be invoiced without VAT, and the shipping charges applied will be those for "nearby" DOM/TOM (see table above).

What if a parcel is lost or damaged by the carrier?

In the case of a lost parcel:

OPS-Store has a very specific procedure to follow in the event of failure to meet delivery deadlines by more than 3 days (7 days in the case of a registered letter) or in the event of proven loss of the parcel by the carrier.
In this case, the customer should contact our customer service department (by email via the contact page or by telephone) so that we can initiate a search with the carrier.

In the event of proven loss of the parcel, OPS-Store will send a replacement parcel to the customer at its own expense.

Damaged parcel:

OPS-Store packages products in the best possible way.

It is the customer's responsibility to check the integrity of the package upon receipt. If it appears to have been opened, the customer may refuse the parcel or make a reservation on the carrier's delivery note.

In the event of breakage upon receipt of the parcel, the customer must contact our customer service department as soon as possible to set up a replacement procedure.

What if the product isn't right for you?

Every individual customer (or "consumer") has a cooling-off period of 14 working days from the date of receipt of the parcel to contact our customer service department to arrange an exchange or refund.
The product must then be returned with the prior agreement of our customer service department. The cost of returning the product is borne by the customer. On receipt of the returned package, our customer service department will check the integrity of the product and initiate the exchange, credit note or refund procedure.
OPS-Store insists on the fact that the product must be perfectly new (or very cleanly unpacked) when it is returned for the refund to take place.

However, in the case of a professional customer and in accordance with the law, the right of withdrawal is only applicable if the following conditions are met:

The right of withdrawal is only possible in the case of a sales contract concluded as part of a distance sale (via our website).
The sales contract must not be directly related to the customer's professional activity.
The customer company must have 5 or fewer employees (VSEs only).